1. Introduction

Mentor Professional Services Ltd and its group companies* have developed this privacy policy in order to assist in its position as a trusted provider of professional services and to ensure it upholds and maintains visitors' rights to privacy in the on-line environment.

Mentor Professional Services Ltd ('Mentor'), is a limited company incorporated under English law with registered number 3164540 whose registered office is at St Andrew's House, Portsmouth Road, Esher, Surrey, KT10 9SA. Mentor is the data controller, as defined by the Data Protection Act 1998, collecting the information obtained by this website, for the specified purposes as outlined below.

2. Collection and use of personal information

Mentor will only collect and use personal information voluntarily provided by visitors to this site. Visitors are able to browse the site without disclosing any personal information. A visitor to the site may choose to provide Mentor with limited personal information as required in order to register for certain services.

This personal information may be used for the provision of training, claims handling, statistical analysis, research, and administration.

Personal information collected by this website may be transferred to other member organisations within the HBOS group where it is necessary to meet the purpose for which the information was submitted.

3. Disclosures of information

Your personal information may be passed on to or used by subsidiary companies within Mentor and other group companies but will not be disclosed to outside organisations and/or individuals unless:

• you consent to the disclosure; or
• to comply with legal/regulatory obligations.

4. Retention and accuracy of personal information

Information collected from visitors to the site will only be kept to provide the required service. Once the service has been completed all the information will be destroyed in accordance with Mentor's data retention policies. Should you require your information to be updated, amended or deleted from your records please contact the Data Protection Officer at Mentor Professional Services Ltd, St Andrew's House, Portsmouth Road, Esher, Surrey, KT10 9SA, outlining your requirements.

5. Access to your personal information

Under the Data Protection Act 1998 visitors to this site are entitled to a copy of their personal information held by Mentor on payment of a small fee. For further information please contact the Data Protection Officer at Mentor Professional Services Ltd, St Andrew's House, Portsmouth Road, Esher, Surrey, KT10 9SA.

6. Information security

Mentor has implemented accepted standards of technical measures and security policies that protect the personal information it has under its control from:

• unauthorised access;
• improper use or disclosure;
• unauthorised modification; and
• unlawful destruction or accidental loss.

We also use encryption and authentication procedures to protect your personal information. In addition, our staff have a personal responsibility for maintaining user confidentiality. We provide training and education to all our staff to remind them of their obligations, which are fully supported by our internal policies and procedures.

7. Cookies

We use these once you register with Mentor to allow us to personalise our service to you. If you do not want a cookie, you can always set your browser to deny it.

8. Notification to the Information Commissioner

Mentor has an obligation as a Data Controller to notify the Information Commission of the purposes for which it processes personal information. Full details of Mentor's data protection notification can be obtained from the Data Protection Officer at the address below or from the Information Commissioner's website (www.dataprotection.gov.uk).

9. Contact details

If you have any queries concerning your personal information of any questions on our use of the information, please contact the Data Protection Officer, Mentor Professional Services Ltd, St Andrew's House, Portsmouth Road, Esher, Surrey, KT10 9SA.

* Mentor Professional Services Ltd is part of the HBOS group of companies which at the time of printing includes St Andrew's Group, Bank of Scotland, and Halifax.